Frequently Asked Questions

Getting Started

How do I register?

Registering for ITV Bingo is simple. All you have to do is click the "Join Now" link on our home page, then fill in the form on our registration page. It only takes a minute or two and then you're ready to play bingo.

Who am I contracting with?

The operator is a company called Cassava Enterprises (Gibraltar) Limited, which is a subsidiary of 888 Holdings plc. It is regulated by the Gibraltar Regulatory Authority and has a gambling licence from the Government of Gibraltar. The ITV Bingo website is managed by Cashcade Limited - a UK based marketing company - and brands on the website, including without limitation "ITV Bingo" and "ITV", are owned by ITV Broadcasting Limited ("ITV") or companies in ITV's group or are used under licence.

Why do you take my credit card details when I register?

When you register at ITV Bingo you will see that we ask for your credit or debit card details. This is because we need to verify your identity. No money will be taken from your card unless you later decide to deposit funds at ITV Bingo. Any money that you withdraw from your ITV Bingo account will be credited back onto the card you deposit with.

Do I have to spend ages downloading lots of software?

Absolutely not! ITV Bingo is a non-download bingo game, so you're ready to get straight into the action as soon as you have registered. Just click the "Play Now" link at the top of any page on the site to enter the game. The only requirement is that you have at least Flash version 8 or above to run the game software. If you do not, you must download it first from the Flash website here.

How do I log in?

You can log in to your account at ITV Bingo through the log in box at the top of every page on the site. You must be logged in to deposit money, withdraw funds, edit your details, or play the games.

I have forgotten my alias or password, what should I do?

Don't worry if you have forgotten your alias or password. Simply contact our customer services team who are on hand to answer any query you may have. You can contact them using the form on our contact us page, or by calling them at our Support centre on 0800 279 4586 between 10am and 6pm Monday to Friday.

How do I refer a friend?

You can invite your friends to play bingo with us at ITV Bingo too. Make sure you are logged in first, and then choose the Refer a Friend option from the My Account page. Every friend you refer to ITV Bingo will earn you an extra £5 Bonus Cash to spend on bingo cards.You must get consent from each friend you intend to refer that you may supply their name and email address to us for the purpose of receiving a referral email. You should be aware that we may tell your friend(s) that we got their personal details from you. You should only submit the details of friends who you know to be 18 years of age or over and who are resident in the UK.

Please see our "Refer a Friend" terms and conditions for more details

Does ITV Bingo run on a Mac or a PC?

You can run the ITV Bingo game on either a Mac or a PC. And you don't require a super powerful computer to play the game. It will run on the average home computer. Put it this way, if you can surf the net, you should have no problems playing at ITV Bingo. We do recommend that for a better gaming experience you play through a broadband connection.

Banking, Deposits and Withdrawals

What payment methods do you accept?

All banking is provided by Cassava Ltd. You will notice their logo when you launch the banking interface from ITV Bingo. Cassava accepts most payment methods. Credit and debit cards accepted are Visa, Visa Electron, Mastercard and Maestro. Brigend also accept Neteller, Firepay and Paysafe as a payment method.

Please note, Cassava do not process withdrawals back to Mastercard and if using Maestro, you will need to enable SecureCode on your card.

How do I deposit money into my account?

Making a deposit into your ITV Bingo account is simple. Once you have registered, just click on the Fund Account link under Banking on the My Account page of the site. Brigend is the name of our payment system. Whenever you choose to do anything with your account the Brigend window will open simply choose what you want to do from the menu on the left of the Brigend screen and then follow the instructions.

What is the minimum amount I can deposit?

You can deposit as little as £5 at one time. But please remember that you will not receive a re-deposit bonus on any deposits of less than £20.

What is the minimum amount I can withdraw?

The minimum amount you can withdraw from your bingo account is £30.

Can I withdraw money won with my free welcome bonus?

Any winnings that result from purchases of bingo cards with a free cash sign up offer may be redeemed for cash by providing debit / credit card details, subject to a minimum amount of £30 withdrawal and your account having previously been funded with a cash deposit. Minimum deposit is £5. Any bonus cash including without limitation the free cash sign up bonus cannot be cashed out at any time.

I have made a withdrawal, when will the money be in my bank account or on my credit card?

It takes up to 8 working days for funds to appear on your card or in your account once you have asked to withdraw them from your ITV Bingo account. All withdrawal transactions are processed by Cassava Ltd within 2 working days from your original request. However, your bank or credit card company may take up to 6 working days from then to complete the process.

Can I set myself personal limits on the amount that I can deposit and withdraw?

Every player has deposit and withdrawal limits set on their account. The default deposit limits set when you join are £5,000 / day, £10,000 / week and £20,000 / month. Default withdrawal limits are set at £1,000 / day, £2,000 / week and £3,000 / month. You can change your deposit limits yourself by contacting our Customer Support team using the help form on our support page, or by telephone on 0800 279 4586 (lines open Monday to Friday 10am to 6pm). Alternatively, speak to one of the staff in our chat help room in the game.

Can I self exclude?

Should you wish to self exclude from ITV Bingo, we will close your account on your request for a minimum period of 6 months during which time it will not be possible for you to re-open your account. You are also able to close your account permanently. During any period of self exclusion you will be removed from our email mailing list. Please note you may contact our Member Support Team to re-activate your account once the self-exclusion period has ended; your account will not be automatically re-opened. To self exclude at any time please call Customer Services on 0800 279 4586 or email us with your request.

IMPORTANT NOTE:

You can make a one time withdrawal should you have a win that exceeds your withdrawal limit. It is our policy to make checks to validate your identity in the case of large withdrawals and we will ask you to provide us with photocopies of the card you are withdrawing to (front and back) plus two pieces of ID:

1. Either your passport or driving licence

AND

2. A bank Statement or utility bill

How will my transactions appear on my bank or credit card?

Your deposits and withdrawals will be listed on your bank statement under the title Cassava Ltd.

Bonuses and Bingo Points

What are bingo points?

Bingo Points, often referred to as BPs, are loyalty points rewarded for playing on the site. You earn points for every card you purchase, every friend you refer, in chat games, in our weekly specials or tournaments. Bingo Points cannot be redeemed for cash unless otherwise stated.

How do I redeem the BPs I've earned?

Every 1,000 BPs you earn is worth £1. Redeeming your BPs is easy. All you have to do is log on, go to the My Account page and click Redeem Points in the Loyalty section. Type in how many points you wish to redeem and click the Redeem Points button. Please remember that you can only purchase bingo cards with the money redeemed from BPs.

What deposit bonuses do you give at ITV Bingo?

You get extra bonus money with every deposit you make at ITV Bingo. You get extra bonus money with every deposit you make at ITV Bingo. We will match your first deposit on the site with a 100% bonus up to a maximum of £150. So, deposit £10, get an extra £10, deposit £150 and get an extra £150.

Every subsequent deposit you make we will match with a 50% bonus up to a maximum of £50. So, deposit £10 and get an extra £5, deposit £100 and get an extra £50.

Please note, the minimum deposit required to receive any bonus is £10.

Can I claim the welcome bonus then withdraw without playing?

Your bonus money is there to give you a chance to play and enjoy ITV Bingo for free. However, we do not allow you to withdraw your bonus money at any time. Of course you can withdraw any money that you win whilst playing with your bonus cash!

Support

How can I contact the support team?

The ITV Bingo Customer Support Team is available to answer any questions you may have about your account or the game. You can speak to one of our Customer Support Agents by visiting the help chat room in the game. Alternatively you can contact us by using the Help form on the Contact Us page.

Finally, you can contact the team on the telephone on this number, 0800 684 8428 (outside the UK, please dial +44 (0)800 684 8428) any time between 10am and 6pm Monday to Friday.

Security

Is it legal to play bingo online at ITV Bingo?

Cassava Enterprise (Gibraltar) Limited is licensed and regulated to offer online gaming services, including ITV Bingo, under the laws of Gibraltar. We only accept players who are 18 years of age or older and resident in the UK.

Will my personal details be safe?

We take our responsibilities towards our players' security very seriously and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.

Will you pass my details on to any third parties?

Please see our Privacy Policy for details on how we use and process your personal data, including when we pass it onto third parties.

Game Play

Can I be sure the games are fair?

Cassava Enterprises (Gibraltar) Limited is licensed and regulated to offer online gaming services, including ITV Bingo, under the laws of Gibraltar. We adhere to their strict regulations on fair gaming and prize pay outs. We use the latest technologies to ensure that the outcome of each and every number called in bingo and each outcome of every instant win game is statistically random.

Can I play any other games at ITV Bingo?

Yes, we offer a variety of instant win and casino games at ITV Bingo and you can play them all using your ITV Bingo username and password. Just log in and open the game, then choose from the available Instant Win, Slots and Table Games buttons, or the Feature Games area in the top right of the game.