Introduction
This privacy policy relates to the ITV Bingo website located at www.itvbingo.com ("Website"). The Website is managed by Cashcade Limited ("Cashcade") and brands on the Website, including without limitation "ITV Bingo" and "ITV", are owned by ITV Broadcasting Limited ("ITV") or companies in ITV's group or are used under licence. The Website and the services offered on it are powered by software belonging to Brigend Limited ("Brigend") and operated by Cassava Enterprises (Gibraltar) Limited ("Cassava", "we"). Brigend is a wholly owned subsidiary of Cassava and both companies are registered under the laws of Gibraltar.
All personal data collected and customer funds held in connection with the services provided on the Website are transferred to and stored by Cassava on its servers in Gibraltar. Cassava is happy to provide you with online services under its remote gambling licence issued by the Government of Gibraltar and is committed to preserving the privacy of all visitors to the Website.
When you use the services available on the Website, you will be asked to provide personal identifiable information ("PII") to Cassava.
Cassava, as mentioned above, is committed to respecting your privacy and to complying with applicable data protection and privacy laws and has therefore provided this Privacy Policy to help you understand how it collects, uses and safeguards your PII. If you do not understand the Privacy Policy or how Cassava handles or uses the PII which you provide then you are invited to send in your questions using the form on this page and we will do our best to answer your questions in full as quickly
Personal Identifiable Information Collection
We collect PII when you register and use the services available at the Website, make customer inquiries, or respond to communications (such as questionnaires or surveys). The PII we will collect from you may include, for example, your name, email address, home address, telephone number, debit/credit card data and date of birth and other information collected on registration or through surveys which we may undertake.
How Your Information is Processed ("Purposes")
The PII which you provide will be processed for one or more of the following Purposes: (i) to allow Cassava to provide you with the services on the Website; (ii) to process any of your requests for information; (iii) to provide member support services to you; (iv) to market ITV's services or products or those of other entities existing within its group of companies ("ITV Group") if requested by you; (v) to contact you in relation to the services on the Website; (vi) to notify you about updates to Cassava's software and/or services; (vii) to monitor the services on the Website and your compliance with, and any suspected breach of, any applicable terms and conditions (including, without limitation, checking chat submissions); (viii) if the Website is no longer available, to contact you in relation to the closure of the Website and inform you of any similar services offered by (a) Cashcade and/or (b) any company within the ITV Group and/or a third party partner on behalf of the same; and (ix) to support any of the intended purposes specifically stated at the time at which you provided the PII.
To Whom Your Information is Disclosed ("Recipients")
Your PII may, for the Purposes, be disclosed by Cassava for processing to any of the following Recipients: (i) to any companies within the ITV Group and their employees who have a need to know such information; (ii) to any third parties which provide services to Cassava or Cashcade solely in order to allow or enable them to provide you with the services on the Website, including by way of example affiliate networks, payment processors and data verifiers; (iii) to any auditors, contractors or other advisers auditing any of Cassava's, ITV's or Cashcade's business processes; and (iv) to Cashcade. Any processing performed by any Recipients will, where required by law, be governed by a data processing agreement in the form required by law, preserving any and all of your statutory data protection rights and obligating the Recipients to respect the PII and handle it in accordance with the relevant laws.
Your information may be disclosed to government institutions or regulatory authorities if required by law. In addition, Cassava shall be entitled to inform the relevant authorities, other online service providers and banks, credit card companies and other financial institutions of your identity if there is any suspected unlawful, fraudulent or improper activity on your account.
Your Choice - Direct Marketing
Out of respect for your right to privacy, we are happy to provide you with an easy means to decline receiving email offers. At any time, you may request to discontinue receiving these offers using the form on this page by selecting the "Unsubscribe" option in "Query Type" under the "Promotions Team" heading. If you would like to stop receiving mail or telemarketing offers, please call 0845 050 2293 or write to Cassava Enterprises (Gibraltar) Limited, Suite 601/701, Europort, Gibraltar
Your Rights in relation to your PII
You can contact us at any time to obtain a copy of your PII and to have any inaccuracies corrected. Where appropriate, you may have your PII rectified, amended or completed. We may levy a small charge of up to £10 to cover the cost of administration.
Security
Cassava has implemented suitable security policies, rules and technical measures to protect and safeguard all the PII under its control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All Cassava's employees and data processors who have access to, and are associated with the processing of your PII, are obliged to respect your privacy.
Cookies
Cassava may send you a permanent cookie when you register on the Website. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help Cassava to recognize you when you next visit the Website and note the other sites you enter via a link from the Website. This allows Cassava, Cashcade and/or ITV to tailor the service provided to your preferences. Cassava, Cashcade and/or ITV may also use the data generated from cookies to compile statistical data on your use of the Website. You are not obliged to accept a cookie from Cassava or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, Cassava may refuse access to specific website content unless you accept the use of a cookie or similar device.
Protection of Minors
The services provided on the Website are not intended for or directed to persons under 18 years old and any person who provides PII represents that they are at least 18 years old. Cassava reserves the right to access and verify any PII submitted by or collected from you. If Cassava becomes aware that a minor has attempted to or has submitted PII, Cassava may not accept this information and may take steps to remove such information from its records.
International Transfer
Since Cassava operates globally, it may be necessary to transfer your PII to other companies within Cassava's group or to its service providers ("Service Providers") located in countries outside the European Union. This may happen if Cassava's servers, the Service Providers, or Cassava's group companies are based outside the European Union, if you use Cassava's services and products while visiting countries outside the European Union or if Cassava transfers your PII to its group companies or Service Providers, and you hereby consent to said transfer of your PII. The data protection and other laws of these countries may not be as comprehensive as those in the European Union - in these instances Cassava will take steps to ensure that a similar level of protection is given to your PII.
Retention
Your PII will not be stored for any longer period than is necessary for the purposes for which it was collected.
Information about Cassava
Cassava Enterprises (Gibraltar) Limited Suite 601/701 Europort, Gibraltar
This Privacy Policy is subject to change, so please check it regularly. Cassava reserves the right to amend or modify this Privacy Policy at any time and in response to changes in applicable data protection and privacy legislation. In the event the Purposes change, you will be notified as soon as possible and, where required, your consent will be sought where such notification relates to a new additional purpose for processing.
If you have any enquiry about this Privacy Policy please contact our Customer Services team using the form on this page.
This Privacy Policy was updated on 18 February 2010.
