GamCare Certification
GamCare, the UK's National centre for information, advice and practical help regarding the social impact of gambling, is pleased to award CashCade Ltd and Cassava Enterprises (Gibraltar) Ltd with GamCare Certification to acknowledge their achievement in implementing the GamCare Code of Practice for Remote Gambling in relation to remote gaming service ITVBingo.com
Cashcade Ltd and Cassava Enterprises (Gibraltar) Ltd have achieved high standards in player protection and social responsibility and recognise the need to assist their customers in playing responsibly. To achieve GamCare Certification, Cashcade Ltd and Cassava Enterprises (Gibraltar) Ltd have implemented the following practices at www.ITVBingo.com
- Age verification systems
- Controls for customer spend
- Self exclusion options for players
- Information about responsible gambling and sources of advice and support
- Training for customer services in problem gambling and social responsibility
- Consultation with GamCare when developing new technologies and products
- Support for the work GamCare carries out in addressing the social impact of gambling
For information about GamCare and GamCare Certification please visit:
www.gamcare.org.uk
www.gamcaretradeservices.com
About ITV Bingo
The ITV Bingo website is managed by Cashcade Limited ("Cashcade") and brands on the Website, including without limitation "ITV Bingo" and "ITV", are owned by ITV Broadcasting Limited ("ITV") or companies in ITV's group or are used under licence. The games on the website are operated by Cassava Enterprises (Gibraltar) Limited ("Cassava"), a subsidiary of 888 Holdings plc, under its remote gambling licence issued by the Government of Gibraltar.
Cassava is committed to providing fun, exciting and above all fair gaming in a safe and secure environment. It has identified 5 key areas of responsibility to customers on this site; licensing, secure banking, privacy, customer support, and promoting responsible gaming. We invite you to take a few minutes to read through an outline of the efforts made to fulfil its responsibilities in each of these areas.
Licensing
All the games on this website are licensed in Gibraltar. The Gibraltar Regulatory Authority ensures that all licence holders comply with its stringent regulations regarding fair play and prize pay outs.
As well as extensive analysis of every company which applies for a licence to ensure the complete integrity and responsibility of its licensees, the Gibraltar Regulatory Authority has also adopted a series of technical standards that are applied to ensure that the games offered are fair to players.
Secure Banking
Cassava is committed to the security of all personal details entered onto this site. In order to ensure that your credit or debit card details cannot be compromised Cassava and Brigend Limited, a subsidiary of Cassava which provides banking on the ITV Bingo site, use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and their servers. This means that before any sensitive data is sent between you and the servers, the data is encrypted before it is transmitted. This protects against anyone gaining access to your confidential details.
Your account balance is always available on the 'My Account' page, which can be seen as soon as you are logged in and is also permanently displayed at the top of the game room while you are playing. You can also view a recent history of your deposits and withdrawals on the 'My Account' page when you are logged into your account.
Your Privacy
Cassava collects information from you when you register your account on this site. Cashcade emails you with promotions and offers that connected with this site. You are entitled to unsubscribe from all correspondence from within any email received or by contacting the customer services department.
Cassava also collects information, including your browser type and your IP address, when you log on and use your account. As with many other websites, the site may use software known as 'cookies' to store information relating to your preferences to enable both Cassava and Cashcade to improve their services to you.
The ITV Bingo privacy policy can be found here.
Customer Services
Any queries you have may already be answered on our FAQs page. However, if you cannot find the information you are looking for, our friendly team of Customer Services agents are available to help you. In the case of a dispute, please contact our Customer Support team in the first instance who will be able to assist you. You can contact the team by using the form on our Contact Us page.
Fair Gaming
Cassava believes very strongly that it has a responsibility towards the welfare of all players on the site. Bingo is a social game and a form of entertainment to be enjoyed without excess. We ask that you spend only what you can afford to spend, and we strongly recommend that you fix a weekly or monthly budget so that you won't be short of money for the other things in life.
If at anytime during your play you feel that you are spending too much then we kindly request that you either reduce your limits or suspend your account. Should you wish to suspend your account then please contact our Customer Support team stating the amount of time you would like your account closed for. We aim to deal with your request within 48 hours but cannot guarantee this. As soon as your account is closed you will receive a reply. Please note that we will not be held responsible for your actions while your account remains open.
Player Protection Limits and Self Exclusion
For this reason all players can set limits to the amount of money they can spend on the games. You can set a limit on both your deposits and withdrawals each day, week and month. These limits are set by default to £2,000 / day, £5,000 / week and £10,000 / month. If you wish to change your limits you can do so by contacting any member of the Customer Support Team using the form on our support page, or by going into the help chat room in the game.
Please note, any request by you to decrease your Player Protection Limits will take effect immediately and any request by you to increase your Player Protection Limits will take effect a minimum of 24 hours later.
Should you wish to self exclude from ITV Bingo, we will close your account on your request for a minimum period of 6 months during which time it will not be possible for you to re-open your account. You are also able to close your account permanently. During any period of self exclusion you will be removed from our email mailing list.
Underage Gambling and Parental Controls
In the United Kingdom, it is illegal for someone who is under 18 years of age to gamble. ITV Bingo reserves the right to ask for proof of age from any player and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. In order to avoid underage gambling, we may undertake a search with a third party for the purpose of verifying that you are 18 years of age or older.
If young people have access to your computer and internet connection, please keep your username and password confidential at all times. There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the internet, including:
- Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com
- CYBERsitter filtering software allows parents to add their own sites to block: www.cybersitter.com
Do You Have a Gambling Problem?
Ask yourself the following questions:
- Do you stay away from work to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone, even the bus fare home or the cost of a cup of tea?
- Have you ever lied to cover up the amount of money or time you have gambled?
- Have others ever criticised your gambling?
- Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
- Are you reluctant to spend 'gambling money' on anything else?
- Have you lost interest in your family, friends or interests?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
The more you answer 'yes' to the above questions, the more likely you are to have a serious gambling problem.
If you do feel that you may have a problem with gambling, then we recommend that you contact Gamcare, who have a confidential national telephone counseling helpline. Their number, which is charged at a local call rate, is: 0845 6000 133. Alternatively, visit the Gamcare website at www.gamcare.org.uk.
