One of the main concerns of online gaming operations is to guarantee fair gaming. The Company (as defined in the Terms and Conditions) understands the importance of explaining how this is actually done:
With the exception of LIVE games, which are broadcast in real-time with live dealers via webcam, the "dealer" on the website is really a computer. To assure the integrity of our games, a trusted Random Number Generator (RNG) is always used to determine the outcomes of our games. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a RNG is utilized to ensure compliance with relevant standards. The system has been rigorously tested by running millions of rounds and examining their results. The system is systematically tested by ITV Bingo.
ITV Bingo offers a variety of games, including some that are developed by third party companies, allowing us to offer our members a wider selection of gaming experiences. Where the games provided are not “in house” games of our own development, a number of additional procedures are undertaken to ensure that they adhere to our own standards. In addition, our game providers utilize their own, separate in house testing processes, including testing of the RNG.
We also provide our members with an easy to use online log of their game results via your device where available or via customer support. This information may be reviewed at any time, and includes bingo game results, as well as deposit and withdrawal records.