Frequently Asked Questions

Getting Started

How do I register?

Registering for ITV Bingo is simple. All you have to do is click the Join Now link on our home page, then fill in the form on our registration page. It only takes a minute or two and then you're ready to play bingo.

Who am I contracting with?

The Operator is a company called Cassava Enterprises (Gibraltar) Limited. It is regulated by The Gibraltar Gambling Commissioner. ITV Bingo is a brand promoted by Cashcade Limited - a UK based marketing company.

Why do you take my credit card details when I register?

When you register at ITV Bingo you will see that we ask for your credit card details. This is because we need to verify your identity. No money will be taken from your card unless you later decide to deposit funds at ITV Bingo. Winnings are sent back to the card with the most exposure; only when the balance has been paid on that card, can you request funds to be processed back to a new one.

Do I have to spend ages downloading lots of software?

Absolutely not! ITV Bingo is a non-download bingo game, so you're ready to get straight into the action as soon as you have registered. Just click the Play Now link at the top of any page on the site to enter the game. The only requirement is that you have at least Flash version 8 or above to run the game software. If you do not, you must download if first from the Flash website here.

How Do I Log In?

You can log in to your account at ITV Bingo through the log in box at the top of every page on the site. You must be logged in to deposit money, withdraw funds, edit your details, or play the games.

I have forgotten my alias or password, what should I do?

Don't worry if you have forgotten your alias or password. Simply get in contact with our customer services team. You can contact them using the form on our help page, or by calling them at our Support centre on 0800 279 4580 (10am to 6pm Monday to Friday). You can also get your password emailed to you by clicking the ‘Forgotten Password?’ link on the homepage.

How Do I Refer a Friend?

You can invite your friends to play bingo with us at ITV Bingo too. Make sure you are logged in first, and then choose the Refer a Friend option from the My Account page, in the Loyalty Points section. Every friend you refer to ITV Bingo will earn you an extra 5000 BPs to spend on bingo.

Does ITV Bingo run on a Mac or a PC?

You can run the ITV Bingo game on either a Mac or a PC. And you don't require a super powerful computer to play the game. It will run on the average home computer. Put it this way, if you can surf the net, you should have no problems playing at ITV Bingo. We do recommend that for a better gaming experience you play through a broadband connection.

Banking, Deposits and Withdrawals

What payment methods do you accept?

At ITV Bingo we accept most payment methods. The credit and debit cards we accept are Visa, Visa Electoron, Mastercard and Maestro. We also accept Neteller and Firepay.

How do I deposit money into my account?

Making a deposit into your ITV Bingo account is simple. Once you have registered, just click on the Fund Account link under Banking on the My Account page of the site. Bridgend is the name of our payment system. Whenever you choose to do anything with your account the Bridgend window will open Simply choose what you want to do from the menu on the left of the Bridgend screen and then follow the instructions.

What is the minimum amount I can deposit?

You can deposit as little as £5 at one time. But please remember that you will not receive a re-deposit bonus on any deposits of less than £20. A minimum of £10 is required for the welcome bonus.

Can I set myself personal limits on the amount that I can deposit and withdraw?

Every player has deposit and withdrawal limits set on their account. The default deposit limits set when you join are £5,000 / day, £10,000 / week and £20,000 / month. Default withdrawal limits are set at £1,000 / day, £2,000 / week and £3,000 / month.
You can change your deposit and withdraw limits by contacting our Customer Support team using the help form on our support page, or by telephone on 0800 279 4580 between 10am and 6pm Monday to Friday. Alternatively, speak to one of our staff in our chat help room in the game.

How will my transactions appear on my bank or credit card?

Your deposits and withdrawals will be listed on your bank statement under the title Cassava Ltd.

What is the minimum amount I can withdraw?

The minimum amount you can withdraw from your Bingo account is £30.

Can I withdraw money won with my free welcome bonus?

Any winnings that result from purchases of bingo cards with a Free cash sign up offer may be redeemed for cash by providing debit / credit card details, subject to a minimum amount of £30 and if the players Bingo Account has previously been funded with a cash deposit. The Free cash sign up bonus cannot be cashed out at any time.

I have made a withdrawal, when will the money be in my bank account or on my credit card?

It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Cassava Enterprises (Gibraltar) Limited within 2 working days from your oringinal request. However your bank or credit card company may take up to 6 working days from then to complete the process.

We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.

Brigend & Cassava reserve the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.


Can I self exclude?

If at anytime during your play you feel that you are spending too much then we kindly request that you either reduce your limits or suspend your account. Should you wish to suspend your account then please contact our Customer Support team stating the amount of time you would like your account closed for. We aim to deal with your request within 48 hours but cannot guarantee this. As soon as your account is closed you will receive a reply. Please note that we will not be held responsible for your actions while your account remains open.

How can I contact the support team?

The ITV Bingo Customer Support Team is available to answer any questions you may have about your account or the game. You can speak to one of our Customer Support Agents by visiting the help chat room in the game. Alternatively you can contact us by using the Help form on the Support page.
Finally, you can contact the team on the telephone on this number, 0800 279 4580 any time between 10am and 6pm Monday to Friday.


Is it legal to play bingo online at ITV Bingo ?

ITV Bingo is licensed and regulated to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar). We adhere to their strict regulations on fair play and prize payouts. We only accept players from regions where it is legal to partake in online gaming. We do not accept players from the US.

Will my personal details be safe?

We take our responsibilities towards our players' security very seriously and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details.

Will you pass my details on to any third parties?

No, ITV Bingo does not pass your details on to any third parties.

Game Play

Can I be sure the games are fair?

ITV Bingo  is licensed and regulated to offer online gaming services under the laws of Gibraltar through Cassava Enterprises (Gibraltar) and we adhere to their strict regulations on fair gaming and prize pay outs. We use the latest technologies to ensure that the outcome of each and every number called in bingo and each outcome of every instant win game is statistically random.

Can I play any other games at ITV Bingo?

Yes, we offer a variety of instant win and casino games at ITV Bingo and you can play them all using your ITV Bingo username and password. Just log in and open the game, then choose from our Instant Win, Slots and Table Games buttons, or the Feature Games area in the top right of the game.